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Why it is better to use a support ticket instead of email support requests

While we will reply to support requests made by email, there are several reasons we prefer support tickets:

  • We have several support techs who monitor this area and can help you
  • If a request is sent by email, it is sent to 1 person who may or may not be in the office checking his/her email. Support tickets have a much better chance of catching our staff at a computer now, rather than later
  • We have support personnel in Chicago, Michigan, Florida and Texas who monitor support tickets
  • Support tickets provide a history of the entire issue, so if a new tech comes along, they can see the entire issue without asking you to repeat anything
  • Many times email replies do not contain the original question or follow up replies. A support ticket does

To open a support ticket, simply go to your accounting page found HERE.

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