Is it better to use a support ticket or call you on the phone with a question?

It is better to open a support ticket. We have 3 people who regularly scan for new support requests, so they are tended to quickly. We guarantee action within 24 hours on all support requests (but can't guarantee a resolution within that timeframe as some solutions require more time to implement).

Support tickets also leave a history of requests, questions and responses for our reference should the resolution require work be performed by several techs.

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