While we will reply to support requests made by email, there are several reasons we prefer support tickets:
- We have several support techs who monitor this area and can help you
- If a request is sent by email, it is sent to 1 person who may or may not be in the office checking his/her email. Support tickets have a much better chance of being handled by our staff at a computer now, rather than later
- We have support personnel in Chicago, Michigan, Canada and New York for support. Chicago is the primary, with other locations supporting us
- Support tickets provide a history of the entire issue, so if a new tech comes along, they can see the entire issue without asking you to repeat anything
- Many times email replies do not contain the original question or follow up replies. A support ticket provides a full history.
To open a support ticket, simply go to your accounting page found HERE.
